Patient Feedback & Complaints

EBPC is a not-for-profit social enterprise providing a variety of NHS services to patients in East Berkshire and across the Thames Valley. Whether you need to speak to a GP for advice, receive an urgent home visit, or receive medical treatment at one of our facilities, we are always there to deliver quality care.

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Feedback

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We hope that your contact with our teams and services has been a positive experience. You can tell us how we are doing by completing our patient satisfaction survey.

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PATIENT SATISFACTION SURVEY LINK

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You can also share your feedback by emailing: patient.experience@ebpc.nhs.uk

 

If you are unhappy with any aspect of our services or your care, please discuss your concerns at the time with a member of the team so that we can try to resolve your concerns quickly.

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Making a Complaint

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If you would like to make a formal complaint that has not been resolved locally or would like to raise a concern, you should do this as quickly as possible. Please email ebpc.complaints@nhs.net

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Once we have received your complaint, we will contact you to acknowledge receipt of this within three working days of it reaching us.

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If you are contacting us on behalf of another individual, we need to know you have their permission to act on their behalf. We will therefore ask their permission to share with you any confidential and personal information.

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We will undertake an investigation into the complaint or concern raised and a full written response will be shared with you within an agreed timescale.

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If you are still Unhappy

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If you are dissatisfied with the way the complaint has been handled or the outcome of your complaint, you can ask the Parliamentary Health Service Ombudsman (PHSO) to review the matter.

 

You can contact the PHSO via their helpline on: 0345 015 4033 or by visiting their website: www.ombudsman.org.uk